tag:blogger.com,1999:blog-13851370.post115133618228890223..comments2023-09-28T10:51:30.990-05:00Comments on The Medium is the Message: Do Customers Expect Libraries to Innovate?Eric Schnellhttp://www.blogger.com/profile/15061075072474927902noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-13851370.post-1151589149061503202006-06-29T08:52:00.000-05:002006-06-29T08:52:00.000-05:00Ahh, yes. That is the problem with surveys, like L...Ahh, yes. That is the problem with surveys, like LibQual, in general. The issue not only applies how a question is interpreted, but also how the results are interpreted. This is why other forms of customer input/feedback, such as ethnography, are gaining favor.Eric Schnellhttps://www.blogger.com/profile/15061075072474927902noreply@blogger.comtag:blogger.com,1999:blog-13851370.post-1151547740709785812006-06-28T21:22:00.000-05:002006-06-28T21:22:00.000-05:00What does it mean to be a developer of new technol...What does it mean to be a developer of new technology? Would everyone who answerd that question have a fairly similar conception of the phrase within the context of the survey? I don't think so. The data begs more questions than it answers.Anonymousnoreply@blogger.com