Thanks to Michael Stephens for pointing out a World is Flat post by Will Richardson, “Learner in Chief” at Connective Learning and the author of Blogs, Wikis, Podcasts and Other Powerful Web Tools for Classrooms.
I would like to take the liberty of altering this post with a library POV:
"This is what happens when you move from a vertical (command and control) library system to a much more horizontal (connect and collaborate) flat library system. Your customer can do his and your job…Customers, if they are inclined, can collaborate more directly with more of their peers than ever before no matter who they are or where they are in the world…But librarians will also have to work much harder to be better informed than their customers. There are a lot more conversations between customers and librarians today that start like this: “I know that already! I Googled it myself. Now what do I do about it?”
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